Claims and suggestions

The collection, examination and resolution of claims is carried out in accordance with the following acts:

• Law on postal communications no. 36 of 17.03.2016.
• Government Decision no. 1457 of 30.12.2016 for the approval of the Rules regarding the provision of postal services.
• The procedure for examining users claims within the S.E. “Posta Moldovei”, approved by internal order no. 317 of 25.07.2022.

 

The user can refer to the universal postal service provider with prior complaints for domestic postal items within 6 months. The term shall be calculated from the date the postal item was submitted.

The deadline for examining the claims is 30 days from the moment of its registration and, in special cases, it can be extended by no more than 30 working days.

• S.E. "Poșta Moldovei" comply with the security of the information provided by the customers, as well as of personal data, based on the Law on the protection of personal data No. 133 of 08.07.2011;
• the user assumes full responsibility for the data provided;
• if the shipping data turns out to be wrong or false, it will become impossible to provide the requested information;
• the fields of the claim form marked with an asterisk (*) are mandatory.

• To complete the internal complaint form, you will need the tracking number, composed of 14 characters, starting with the mark "D" and ending with one of the marks "RR", "CC","AS" or "AR".
• The complaint must be accompanied by a copy of the payment receipt and, as the case may be, a copy of the standard slip issued by the postal unit when submitting the item. The complaints with the missing payment receipts will not be examined.

To submit a complaint regarding the quality of service when sending or receiving a domestic item complete the form below.